How pre-orders work

A pre-order lets you reserve upcoming products before their official release. Pre-order items show a release date, and reserving early puts you first in line for allocation.

Allocations

New releases are allocated to us through our supply chain, and demand often exceeds the stock available. The quantity you pre-order is a request, not a guaranteed amount. If our allocation is reduced, your quantity may be lowered or, in some cases, the order canceled. We always confirm the final quantity with you before you pay.

How it works

1. 1
   Place your pre-order before the date shown on the product page. It stays open until that date or while supplies last, whichever comes first.
2. 2
   Secure your spot. If a deposit applies to your account, we let you know, and paying it locks in your reservation.
3. 3
   We send your proforma. Once our allocation arrives, we confirm your final quantity and price for you to approve and pay.
4. 4
   We ship once your order is paid and the stock reaches us, around the release date.

Deposits

Whether a deposit applies depends on your history with us, and is always decided at our discretion. We will let you know when you pre-order.

• Established accounts can reserve with no deposit and pay in full on the proforma at release.
• New accounts may be asked for a refundable deposit (20%) to secure their pre-orders. As you build a track record with us, we waive it.

Changes and cancellations

Need to adjust or cancel a pre-order? Contact us and we will help.